BU Pow­er Sys­tems strength­ens part­ner­ship: Suc­cess­ful Mer­lo Deal­er Con­fer­ence on May 5 and 6

On May 5 and 6, BU Pow­er Sys­tems, togeth­er with Mer­lo Deutsch­land, invit­ed Mer­lo deal­ers to the Mer­lo Deal­er Con­fer­ence in Ibben­büren. The aim of the two-day event was to estab­lish a shared under­stand­ing of engine tech­nol­o­gy, ser­vice solu­tions and the after­mar­ket struc­ture, while fur­ther strength­en­ing per­son­al exchange and cooperation.

The event focused on build­ing a sus­tain­able part­ner­ship based on tech­ni­cal exper­tise, close dia­logue and mutu­al under­stand­ing. Togeth­er with Mer­lo deal­ers from across Ger­many, cur­rent day-to-day chal­lenges, mar­ket require­ments and future col­lab­o­ra­tion oppor­tu­ni­ties were dis­cussed. In addi­tion, a com­pa­ny tour pro­vid­ed par­tic­i­pants with direct insights into BU Pow­er Sys­tems’ inter­nal process­es and ser­vice operations.

Fol­low­ing the wel­come and intro­duc­tion by the man­age­ment team, par­tic­i­pants received com­pre­hen­sive insights into the com­pa­ny struc­ture and phi­los­o­phy of BU Pow­er Sys­tems, as well as its long-stand­ing part­ner­ship with Perkins. Par­tic­u­lar atten­tion was giv­en to the after­mar­ket sec­tor, includ­ing pre­sen­ta­tions on the ser­vice net­work, con­tact per­sons and ser­vice lev­els, as well as process­es for trou­bleshoot­ing, spare parts sup­ply, war­ran­ty han­dling and ser­vice procedures.

A spe­cial focus was placed on the Perkins 904J-E36TA engine, which is used in the cur­rent PLUS and CS TOP mod­els of the Mer­lo Panoram­ic series. The 3.6‑litre engine deliv­ers up to 100 kW and com­bines high effi­cien­cy with reli­able per­for­mance under real oper­at­ing con­di­tions while meet­ing EU Stage V emis­sion standards.

Dur­ing a joint feed­back ses­sion, results from the Mer­lo net­work were pre­sent­ed, deal­er require­ments were dis­cussed and con­crete approach­es for fur­ther devel­op­ing the part­ner­ship were iden­ti­fied. The objec­tive was to trans­late tech­ni­cal exper­tise into prac­ti­cal added val­ue for deal­ers and their customers.

The event once again demon­strat­ed that long-term mar­ket suc­cess is not based sole­ly on pow­er­ful tech­nol­o­gy, but above all on trust, shared learn­ing and con­tin­u­ous exchange between man­u­fac­tur­ers, deal­ers and ser­vice part­ners. BU Pow­er Sys­tems CEO Jan-Sebas­t­ian See­ber also drew a pos­i­tive con­clu­sion from the event: “We were very pleased with the con­sis­tent­ly pos­i­tive feed­back from the Mer­lo deal­ers. In par­tic­u­lar, the open dis­cus­sions and the pos­i­tive respons­es to the hands-on com­pa­ny tour showed how valu­able per­son­al insights and a shared under­stand­ing of dai­ly require­ments are for a long-term partnership.”